Last updated: April 26, 2026
This Privacy Policy explains how Tenda collects, uses, and protects your personal information when you use our platform.
1. Information We Collect
We collect information you provide directly, including:
- Account data: name, email address, phone number, profile photo
- Identity data: government-issued ID documents for KYC verification
- Financial data: payment method details, cashout account information
- Activity data: work submissions, job applications, messages, ratings
We also collect data automatically, such as IP address, device type, browser, and pages visited.
2. How We Use Your Information
- To create and manage your account
- To process payments and cashout requests
- To verify your identity (KYC)
- To provide customer support
- To send important account and service notifications
- To improve and personalise the platform experience
- To detect and prevent fraud and abuse
3. Sharing of Information
We do not sell your personal data. We may share information with:
- Service providers: payment processors, email/SMS providers, cloud hosts — under strict data processing agreements
- Other users: your public profile (username, bio, rating) is visible to other users
- Legal authorities: when required by law or to protect our rights
4. Data Retention
We retain your data for as long as your account is active, plus a period required for legal and financial compliance. You may request deletion of your account at any time, subject to any outstanding obligations.
5. Cookies
We use cookies and similar technologies. See our Cookie Policy for details. You can control cookies through your browser settings.
6. Security
We implement industry-standard security measures including TLS encryption, access controls, and regular security reviews. No system is 100% secure; we encourage you to use a strong, unique password.
7. Your Rights
Depending on your location, you may have the right to access, correct, port, or delete your personal data. Contact us to exercise these rights. We will respond within 30 days.
8. Children's Privacy
The platform is not directed at anyone under 18. We do not knowingly collect data from minors. If you believe a minor has provided us with data, contact us immediately.
9. Changes to This Policy
We may update this Policy. We will notify you of material changes. Continued use after notice constitutes acceptance.
10. Contact
For privacy enquiries, use the Contact page on the platform.